Skill trends based on publicly-available nationwide job advertisement data.
Access Controls involve the implementation and management of mechanisms that restrict or enable access to resources within a system or physical space. This includes authentication, authorization, and accountability measures.
Security guards utilize Access Controls to regulate entry and exit points, monitor access to specific areas, manage visitor permissions, and ensure that only authorized individuals are allowed in designated zones.
At Level 1 Proficiency, a worker can monitor entry points and verify identification of individuals seeking access to a facility. They can follow basic protocols for granting or denying access and are familiar with the use of simple access control systems, such as key cards or visitor logs.
At Level 2 Proficiency, a worker can effectively manage access control systems, including troubleshooting minor issues with equipment. They can assess situations to determine appropriate access levels for different individuals and can respond to unauthorized access attempts with confidence, following established procedures.
At Level 3 Proficiency, a worker can implement and oversee comprehensive access control measures, ensuring compliance with security policies. They can train new staff on access control protocols and conduct regular audits of access logs to identify potential security breaches, demonstrating a thorough understanding of the security environment.
Skill trends based on publicly-available nationwide job advertisement data.
Cardiopulmonary Resuscitation (CPR) is a life-saving technique used in emergencies to manually keep someone's blood circulation and breathing going when their heart and/or breathing has stopped.
Security guards often encounter medical emergencies while on duty, such as heart attacks or drownings. Having CPR skills enables security guards to provide immediate assistance before medical professionals arrive, potentially saving lives.
At Level 1 Proficiency, a worker can perform basic CPR techniques, including recognizing when someone is in cardiac arrest, calling for emergency help, and initiating chest compressions on an adult. They can also demonstrate the proper hand placement and rhythm for compressions, as well as the importance of maintaining an open airway.
At Level 2 Proficiency, a worker can effectively perform CPR on adults, children, and infants, adapting their technique as necessary for different age groups. They can also incorporate rescue breaths into their CPR technique, understand the use of an automated external defibrillator (AED), and demonstrate the ability to remain calm and focused in emergency situations while providing assistance until professional help arrives.
At Level 3 Proficiency, a worker can confidently and competently execute CPR in high-pressure situations, ensuring that all steps are performed correctly and efficiently. They can assess the scene for safety, provide clear instructions to bystanders, and coordinate with emergency responders upon their arrival. Additionally, they can train and mentor others in CPR techniques, reinforcing best practices and ensuring that all team members are prepared to respond effectively in emergencies.
Skill trends based on publicly-available nationwide job advertisement data.
Communication is the ability to convey information effectively through verbal, written, or non-verbal means to individuals or groups.
Security guards need strong communication skills to interact with colleagues, supervisors, and the public. They must effectively communicate security protocols, report incidents accurately, and de-escalate potentially volatile situations.
At Level 1 Proficiency, a worker can effectively convey basic information and instructions to colleagues and the public, using clear and simple language. They can listen to others and respond appropriately to straightforward questions or concerns, ensuring that essential messages are understood.
At Level 2 Proficiency, a worker can engage in more complex conversations, demonstrating the ability to handle inquiries and provide detailed information about security protocols and procedures. They can also adapt their communication style to suit different audiences, ensuring clarity and understanding in various situations.
At Level 3 Proficiency, a worker can confidently lead discussions and briefings, articulating security strategies and policies to team members and stakeholders. They can effectively manage conflicts or misunderstandings through active listening and negotiation skills, ensuring a collaborative and safe environment.
Skill trends based on publicly-available nationwide job advertisement data.
Computer Literacy refers to the ability to effectively use computers and related technology, including understanding basic computer hardware, software, and how to navigate digital tools and systems.
Security guards with computer literacy skills can efficiently utilize security monitoring systems, access control software, and digital communication tools to monitor premises, respond to incidents, and communicate with team members and emergency services.
At Level 1 Proficiency, a worker can perform basic computer operations such as turning on the computer, logging into the system, and using a mouse and keyboard to navigate simple software applications. They can access and read emails, follow basic instructions for using security software, and understand how to report incidents using digital forms.
At Level 2 Proficiency, a worker can efficiently use various software applications relevant to their role, such as incident reporting systems and scheduling tools. They can troubleshoot minor technical issues, manage their email effectively, and utilize basic features of security monitoring software. Additionally, they can assist in training new staff on basic computer functions and ensure that all digital records are maintained accurately.
At Level 3 Proficiency, a worker can independently operate advanced security software and systems, analyze data from security reports, and generate comprehensive incident reports. They can implement security protocols using computer systems, manage access control systems, and provide technical support to colleagues. Furthermore, they can adapt to new technologies and software updates with minimal guidance, ensuring that all security operations run smoothly and efficiently.
Skill trends based on publicly-available nationwide job advertisement data.
Crowd control involves managing and directing the movement, behavior, and activities of a large group of people in a controlled and orderly manner to ensure safety and security.
Security guards rely on crowd control skills to manage crowds at events, concerts, protests, or in public spaces to prevent altercations, maintain order, and ensure the safety of individuals within the premises.
At Level 1 Proficiency, a worker can assist in managing crowds by following basic instructions from supervisors, maintaining a visible presence in designated areas, and identifying potential disturbances or safety issues. They can communicate effectively with attendees and report any incidents to higher authorities.
At Level 2 Proficiency, a worker can actively engage in crowd control by implementing established protocols to manage large groups, directing foot traffic, and using verbal communication to de-escalate minor conflicts. They can recognize and respond to various crowd dynamics and work collaboratively with team members to ensure safety.
At Level 3 Proficiency, a worker can independently manage crowd control situations by assessing risks, making quick decisions to mitigate potential issues, and employing advanced techniques to maintain order. They can effectively coordinate with law enforcement or emergency services when necessary and provide guidance to others in high-pressure scenarios.
Skill trends based on publicly-available nationwide job advertisement data.
Customer service involves providing assistance, support, and solutions to customers before, during, and after a purchase or interaction to ensure their needs are met and they have a positive experience.
Security guards frequently interact with customers, visitors, or employees at various establishments. They may assist with directions, provide information, handle inquiries, manage conflicts, and ensure a safe and welcoming environment through effective customer service.
At Level 1 Proficiency, a worker can greet visitors and provide basic information about the facility, such as directions and hours of operation. They can also respond to simple inquiries and assist with minor issues, ensuring a welcoming environment for guests.
At Level 2 Proficiency, a worker can handle more complex customer interactions, including addressing complaints and resolving conflicts with a calm demeanor. They can effectively communicate security protocols to visitors and provide assistance during emergencies, demonstrating a greater understanding of customer needs.
At Level 3 Proficiency, a worker can consistently deliver high-quality customer service by anticipating visitor needs and proactively offering assistance. They can manage difficult situations with professionalism, ensuring a safe and pleasant experience for all guests while maintaining security protocols.
Skill trends based on publicly-available nationwide job advertisement data.
De-escalation Techniques involve a set of strategies and communication skills used to defuse tense or potentially volatile situations and prevent them from escalating into conflicts or violence.
Security guards often encounter high-pressure situations where conflicts may arise. De-escalation techniques are crucial for security guards to effectively calm down individuals, diffuse confrontations, and maintain a safe environment.
At Level 1 Proficiency, a worker can recognize signs of escalating conflict and apply basic verbal communication techniques to calm individuals. They can use a calm tone, maintain a non-threatening posture, and listen actively to the concerns of the parties involved, aiming to diffuse tension in straightforward situations.
At Level 2 Proficiency, a worker can effectively employ a range of de-escalation techniques in more complex scenarios. They can assess the emotional state of individuals, adapt their communication style to suit different personalities, and utilize problem-solving skills to address underlying issues, thereby reducing the likelihood of conflict escalation.
At Level 3 Proficiency, a worker can consistently apply advanced de-escalation techniques in high-stress situations, demonstrating reliability and competence. They can manage multiple parties involved in a conflict, facilitate dialogue between them, and implement strategies that not only de-escalate the immediate situation but also promote long-term resolution and understanding among individuals.
Skill trends based on publicly-available nationwide job advertisement data.
Emergency Response involves the ability to quickly and effectively react to unexpected situations or crises to prevent further harm or damage.
Security guards need to have strong emergency response skills to handle various incidents such as accidents, medical emergencies, fire outbreaks, and security breaches. They must be trained to respond calmly and swiftly to ensure the safety of individuals and property.
At Level 1 Proficiency, a worker can recognize basic emergency situations and follow established protocols to alert appropriate personnel. They can identify common emergency signals, such as alarms or distress calls, and understand the importance of remaining calm while providing basic assistance, such as guiding individuals to safety or reporting incidents to supervisors.
At Level 2 Proficiency, a worker can effectively assess emergency situations and implement response procedures with greater confidence. They can coordinate with team members during drills or real emergencies, communicate clearly with emergency services, and provide first aid or basic medical assistance if needed. They also demonstrate an understanding of evacuation routes and can assist in managing crowd control during emergencies.
At Level 3 Proficiency, a worker can independently manage emergency response efforts, demonstrating a thorough understanding of protocols and procedures. They can lead evacuation efforts, conduct thorough assessments of the situation, and make informed decisions under pressure. Additionally, they can train and mentor less experienced staff on emergency response techniques and ensure that all safety equipment is functional and accessible.
Skill trends based on publicly-available nationwide job advertisement data.
First Aid involves the knowledge and ability to provide initial care and treatment to a person who is injured or becomes ill until professional medical help arrives.
Security guards often encounter various types of emergencies where first aid skills are crucial, such as assisting injured individuals, administering basic medical assistance, and stabilizing situations until paramedics arrive.
At Level 1 Proficiency, a worker can recognize basic first aid situations and understand the importance of providing immediate assistance. They can perform simple tasks such as checking for responsiveness, calling for help, and applying basic bandaging techniques to minor wounds.
At Level 2 Proficiency, a worker can assess a victim's condition more effectively and provide appropriate first aid for common injuries and emergencies, such as treating cuts, bruises, and sprains. They can also perform CPR on adults and children and are familiar with the use of an automated external defibrillator (AED).
At Level 3 Proficiency, a worker can confidently manage a variety of first aid situations, including more complex injuries like fractures or severe bleeding. They can prioritize care based on the severity of injuries, provide clear instructions to bystanders, and maintain composure in high-pressure situations, ensuring that the victim receives the best possible care until professional medical help arrives.
Skill trends based on publicly-available nationwide job advertisement data.
Incident reporting involves documenting any incidents, accidents, or unusual activities that occur within a specific environment or setting. It includes capturing details such as the date, time, location, individuals involved, witnesses, and a thorough description of what transpired.
Security guards play a critical role in maintaining safety and security within their assigned area. Incident reporting is essential for security guards as they need to document any security breaches, disturbances, thefts, or other incidents that could pose a threat to the premises or individuals within it.
At Level 1 Proficiency, a worker can accurately document basic details of an incident, such as the time, location, and individuals involved, using a standard reporting format. They can recognize and report observable events or disturbances and understand the importance of timely reporting to their supervisors.
At Level 2 Proficiency, a worker can compile more detailed incident reports that include descriptions of the events leading up to the incident, actions taken during the incident, and any follow-up measures. They can also identify patterns in incidents and provide suggestions for improving security measures based on their observations.
At Level 3 Proficiency, a worker can produce comprehensive and well-structured incident reports that are clear and concise, ensuring all relevant information is included for further investigation. They can analyze incidents to determine root causes and recommend actionable solutions, demonstrating a thorough understanding of security protocols and the implications of their reports.
Skill trends based on publicly-available nationwide job advertisement data.
Investigation involves the process of gathering, analyzing, and interpreting information to uncover facts, solve problems, or answer questions through systematic inquiry and examination.
Security guards utilize investigation skills to conduct inquiries into security breaches, suspicious activities, or incidents within their assigned area or premises. They investigate thefts, vandalism, disturbances, or any other security-related issues to maintain a safe and secure environment.
At Level 1 Proficiency, a worker can observe and report suspicious activities or incidents within their assigned area. They can follow basic protocols for documenting findings and can communicate effectively with team members and supervisors about potential security concerns.
At Level 2 Proficiency, a worker can conduct preliminary investigations by gathering information from witnesses and reviewing surveillance footage. They can analyze the information collected to identify patterns or trends and can make informed recommendations for further action based on their findings.
At Level 3 Proficiency, a worker can lead investigations into security incidents, employing a systematic approach to gather evidence and interview involved parties. They can compile comprehensive reports detailing their findings and conclusions, and they can collaborate with law enforcement or other agencies when necessary to ensure thorough resolution of security issues.
Skill trends based on publicly-available nationwide job advertisement data.
Loss Prevention involves activities and strategies aimed at minimizing the risk of theft, shrinkage, or any form of loss within a business or organization.
Security guards play a critical role in implementing loss prevention measures by monitoring and patrolling premises to prevent theft, vandalism, or other forms of unauthorized activities that could lead to losses.
At Level 1 Proficiency, a worker can identify basic security risks and potential theft situations in a retail environment. They can monitor surveillance cameras, patrol designated areas, and report suspicious activities to their supervisors. They understand the importance of loss prevention and can follow established protocols to ensure a safe environment.
At Level 2 Proficiency, a worker can actively engage in loss prevention strategies by implementing more complex surveillance techniques and conducting thorough inspections of merchandise and premises. They can effectively communicate with team members and customers about security policies, handle minor incidents independently, and assist in training new staff on loss prevention practices.
At Level 3 Proficiency, a worker can demonstrate a comprehensive understanding of loss prevention strategies and apply them consistently in various situations. They can analyze patterns of theft, develop and implement effective security measures, and collaborate with law enforcement when necessary. They are capable of leading a team in loss prevention efforts and can provide training and guidance to others in the organization.
Skill trends based on publicly-available nationwide job advertisement data.
Patrolling involves moving through an area systematically to maintain security, surveillance, and vigilance. It requires attentiveness, quick response to incidents, and a good understanding of the environment being patrolled.
Security guards rely on patrolling to deter potential threats, monitor for suspicious activities, ensure the safety of people and property, and respond promptly to any security breaches or emergencies.
At Level 1 Proficiency, a worker can perform basic patrolling tasks, such as walking designated routes, observing surroundings for any unusual activity, and reporting incidents to supervisors. They can follow established protocols for patrolling and maintain a visible presence to deter potential security threats.
At Level 2 Proficiency, a worker can conduct more thorough and systematic patrols, including the ability to identify and assess potential security risks. They can interact confidently with the public, provide assistance when needed, and document incidents or observations in a clear and concise manner. They also demonstrate an understanding of emergency procedures and can respond appropriately to various situations.
At Level 3 Proficiency, a worker can execute comprehensive patrolling strategies, ensuring the safety and security of the premises effectively. They can analyze situations critically, make informed decisions in real-time, and coordinate with law enforcement or emergency services when necessary. They also mentor less experienced guards, sharing best practices for effective patrolling and incident management.
Skill trends based on publicly-available nationwide job advertisement data.
Physical Security involves the protection of personnel, assets, and information from physical threats through the implementation of security measures such as access control, surveillance, security patrols, and emergency response protocols.
Security guards utilize the skill of Physical Security to safeguard premises, deter crime, monitor and control access points, respond to incidents, conduct security patrols, and enforce security procedures to maintain a safe and secure environment.
At Level 1 Proficiency, a worker can perform basic physical security tasks such as monitoring entrances and exits, conducting routine patrols of assigned areas, and identifying potential security risks. They can follow established protocols for reporting incidents and can assist in maintaining a secure environment by being vigilant and attentive to their surroundings.
At Level 2 Proficiency, a worker can effectively implement security measures by assessing situations and responding appropriately to various security challenges. They can manage access control systems, interact with the public to provide information and assistance, and collaborate with team members to address security concerns. Additionally, they can document incidents and maintain accurate logs of activities during their shifts.
At Level 3 Proficiency, a worker can independently manage security operations within their assigned area, demonstrating a thorough understanding of security protocols and emergency response procedures. They can conduct detailed security assessments, develop and implement security plans, and train junior staff on best practices. Furthermore, they can effectively communicate with law enforcement and emergency services when necessary, ensuring a coordinated response to incidents.
Skill trends based on publicly-available nationwide job advertisement data.
Problem Solving is the ability to identify, analyze, and solve complex issues or obstacles using logical reasoning and critical thinking skills.
Security guards frequently encounter various challenges and unexpected situations while on duty, such as dealing with disruptive individuals, handling emergencies, resolving conflicts, or identifying security breaches. Problem Solving skills are crucial for security guards to assess these situations effectively and make quick decisions to maintain safety and order.
At Level 1 Proficiency, a worker can identify basic problems and recognize potential security threats in their environment. They can follow established protocols to report incidents and seek assistance when necessary, demonstrating an awareness of their surroundings and the ability to communicate issues to supervisors or colleagues.
At Level 2 Proficiency, a worker can assess situations more critically and apply basic problem-solving techniques to address security concerns. They can evaluate options for resolving conflicts or disturbances, implement appropriate responses based on company policies, and collaborate with team members to ensure a safe environment, showing increased confidence in their decision-making abilities.
At Level 3 Proficiency, a worker can independently analyze complex security situations and develop effective strategies to mitigate risks. They can anticipate potential problems, implement proactive measures, and adapt their responses based on real-time assessments. Their reliable application of problem-solving skills contributes to maintaining safety and security, and they can mentor less experienced colleagues in effective problem resolution techniques.
Skill trends based on publicly-available nationwide job advertisement data.
Report writing involves clearly and accurately documenting observations, incidents, or activities in a structured format. It includes recording relevant details, using objective language, and following established protocols to ensure reports are complete, factual, and useful for review or action.
Security guards often need to write detailed incident reports, observation logs, and shift summaries to document security-related events and activities.
At Level 1 Proficiency, a worker can write basic incident reports that include essential details such as the date, time, location, and a brief description of the event. They can fill out standard forms and use simple language to convey information clearly, ensuring that the reports are legible and organized.
At Level 2 Proficiency, a worker can create more detailed reports that not only summarize incidents but also analyze the context and implications of the events. They can incorporate witness statements and relevant observations, ensuring that the reports are comprehensive and provide a clearer picture of the situation. Additionally, they can adapt their writing style to suit different audiences, such as law enforcement or management.
At Level 3 Proficiency, a worker can produce thorough and well-structured reports that effectively communicate complex incidents and their potential impact on security operations. They can synthesize information from multiple sources, including surveillance footage and witness accounts, to provide a complete narrative. Their reports are not only accurate and detailed but also formatted professionally, making them suitable for legal documentation or internal review.
Skill trends based on publicly-available nationwide job advertisement data.
A Security Clearance is a certification granted to individuals allowing them access to certain classified information or secured areas.
Security guards with Security Clearance are responsible for safeguarding sensitive areas, information, or assets that require restricted access.
At Level 1 Proficiency, a worker can understand the basic requirements for obtaining security clearance, including the types of clearances available and the general process involved. They can assist in gathering necessary documentation and can follow instructions to complete preliminary forms related to the clearance process.
At Level 2 Proficiency, a worker can actively participate in the security clearance process by conducting background checks and verifying the identity of individuals. They can communicate effectively with applicants to explain the clearance process and address any questions or concerns, demonstrating a moderate level of confidence in handling sensitive information.
At Level 3 Proficiency, a worker can independently manage the entire security clearance process, ensuring compliance with all relevant regulations and protocols. They can assess the eligibility of applicants based on established criteria, make informed recommendations regarding clearance approvals, and maintain detailed records of the clearance process while safeguarding confidential information.
Skill trends based on publicly-available nationwide job advertisement data.
Security management involves the planning, implementation, and monitoring of security measures to protect people, assets, and information within an organization. This includes assessing risks, developing security policies and procedures, and coordinating security activities.
Security guards utilize security management skills to assess potential security threats, monitor surveillance systems, patrol designated areas, respond to emergencies, and enforce security protocols to maintain a safe and secure environment for the premises they are assigned to protect.
At Level 1 Proficiency, a worker can identify basic security risks and follow established protocols to ensure safety in a designated area. They can monitor access points, report suspicious activities, and assist in maintaining a secure environment by adhering to guidelines set by their supervisors.
At Level 2 Proficiency, a worker can assess security situations with greater awareness and respond appropriately to various incidents. They can implement security measures, conduct routine patrols, and communicate effectively with team members and the public. Additionally, they can document incidents and provide detailed reports to enhance security operations.
At Level 3 Proficiency, a worker can manage security operations independently, demonstrating a thorough understanding of security protocols and emergency response procedures. They can train and mentor junior staff, develop security plans tailored to specific environments, and effectively coordinate with law enforcement and emergency services during incidents.
Skill trends based on publicly-available nationwide job advertisement data.
Security systems refer to the technologies and processes used to protect property, assets, and individuals from unauthorized access, theft, or harm. This includes surveillance cameras, alarm systems, access control systems, and monitoring software.
In the role of a security guard, security systems are utilized to monitor premises, detect potential threats, and respond to incidents. Guards are responsible for operating and maintaining these systems to ensure the safety and security of the environment they are protecting.
At Level 1 Proficiency, a worker can operate basic security systems, such as turning surveillance cameras on and off, monitoring live feeds, and responding to alarms. They can also perform routine checks to ensure that equipment is functioning properly.
At Level 2 Proficiency, a worker can effectively manage security systems by troubleshooting minor issues, adjusting camera angles for optimal coverage, and interpreting alarm signals. They can also assist in the installation of basic security equipment and provide reports on system performance.
At Level 3 Proficiency, a worker can independently oversee the entire security system, including advanced troubleshooting and maintenance. They can analyze security footage for incidents, coordinate with law enforcement when necessary, and implement upgrades or changes to enhance security measures based on observed vulnerabilities.
Skill trends based on publicly-available nationwide job advertisement data.
Site security involves protecting a physical location from unauthorized access, theft, vandalism, or other security threats. This includes monitoring activities, controlling access points, patrolling the premises, and responding to security incidents.
Security guards utilize site security skills to safeguard properties, personnel, and assets from potential security risks. They maintain a visible presence to deter threats, conduct regular patrols to check for suspicious activities, monitor surveillance systems, and intervene in security breaches or emergencies.
At Level 1 Proficiency, a worker can monitor the premises for any unusual activity, follow basic security protocols, and report incidents to supervisors. They can perform routine patrols, check identification of visitors, and ensure that all entry points are secured.
At Level 2 Proficiency, a worker can effectively respond to security breaches or emergencies, implement established security procedures with confidence, and communicate clearly with team members and law enforcement if necessary. They can also conduct thorough inspections of the site and identify potential security risks.
At Level 3 Proficiency, a worker can manage security operations independently, assess and mitigate risks proactively, and train new staff on site security protocols. They can develop incident reports, coordinate with emergency services during critical situations, and ensure compliance with all safety regulations and policies.