Skill trends based on publicly-available nationwide job advertisement data.
Assisted self checkout refers to supporting customers to use in-store technology to scan, bag, and pay for their items.
Cashiers utilize the skill of self checkout by assisting customers who choose to use the self-service kiosks, providing guidance on how to scan items, navigate the system, troubleshoot any issues that arise, and ensuring a smooth and efficient checkout experience.
At Level 1 Proficiency, a worker can assist customers in using the self-checkout machines by providing basic instructions on how to scan items, use the payment options, and bag their purchases. They can troubleshoot simple issues, such as helping customers locate the barcode on items or guiding them through the payment process.
At Level 2 Proficiency, a worker can confidently operate the self-checkout systems, assist customers with more complex transactions, and resolve common technical problems that may arise during the checkout process. They can also provide guidance on promotions or discounts applicable to the customer's purchase and ensure that the self-checkout area remains organized and efficient.
At Level 3 Proficiency, a worker can effectively manage the self-checkout area, ensuring all machines are functioning properly and addressing any customer concerns with professionalism. They can train new employees on the self-checkout procedures, handle escalated issues with customers, and implement strategies to enhance the overall customer experience at the self-checkout stations.
Skill trends based on publicly-available nationwide job advertisement data.
Bagging merchandise involves properly organizing and arranging items purchased by customers in bags or other containers to ensure safe transportation without damage.
Cashiers often utilize the skill of bagging merchandise to complete the customer's shopping experience efficiently and effectively. This includes packing items neatly, handling delicate items with care, and maintaining a friendly and helpful demeanor throughout the process.
At Level 1 Proficiency, a worker can efficiently place items into bags after a customer has completed their purchase, ensuring that fragile items are handled with care and that the bags are not overloaded. They can recognize different types of merchandise and use appropriate bags for various items, such as paper or plastic bags.
At Level 2 Proficiency, a worker can bag merchandise with increased speed and organization, effectively grouping items by type or weight to optimize space and prevent damage. They can also assist customers in choosing the right bag size and handle special requests, such as separating perishable items from non-perishables.
At Level 3 Proficiency, a worker can consistently bag merchandise in a manner that enhances the customer experience, demonstrating an understanding of product placement for ease of transport. They can manage multiple transactions simultaneously, ensuring that each customer's items are bagged efficiently while maintaining a clean and organized workspace.
Skill trends based on publicly-available nationwide job advertisement data.
Balancing (Ledger/Billing) involves reconciling financial records to ensure accuracy and consistency between different accounts or documents.
Cashiers with balancing skills are responsible for accurately reconciling the cash register at the beginning and end of their shifts, ensuring that the amount of cash in the drawer matches the transactions recorded. They also verify transactions, handle refunds or exchanges, and maintain accurate records of sales and payments.
At Level 1 Proficiency, a worker can accurately record transactions in a ledger or billing system, ensuring that all sales and payments are documented. They can identify discrepancies in basic entries and perform simple calculations to verify totals, but may require assistance with more complex balancing tasks.
At Level 2 Proficiency, a worker can independently reconcile daily sales with cash and credit transactions, identifying and correcting minor discrepancies without supervision. They can generate basic reports from the billing system and understand the implications of balancing errors, demonstrating a functional grasp of ledger management.
At Level 3 Proficiency, a worker can consistently maintain accurate and detailed ledgers, ensuring all transactions are balanced and discrepancies are resolved efficiently. They can analyze patterns in billing data, provide insights on cash flow, and train new employees on best practices for ledger balancing, showcasing a high level of competence and reliability in their role.
Skill trends based on publicly-available nationwide job advertisement data.
Cash handling involves the physical handling of cash, including receiving, counting, and giving change accurately. It also encompasses verifying the authenticity of bills and coins and maintaining accurate transaction records.
Cashiers use cash handling skills on a daily basis to process customer transactions, receive payments, give back change, and ensure the accuracy of monetary exchanges. They are responsible for balancing cash registers at the beginning and end of their shifts.
At Level 1 Proficiency, a worker can accurately count and handle cash, recognize different denominations, and perform basic transactions such as accepting payments and giving change. They can follow simple cash handling procedures and maintain a clean and organized cash register area.
At Level 2 Proficiency, a worker can efficiently process a variety of payment methods, including cash, credit, and debit transactions, while managing multiple customers in a fast-paced environment. They can troubleshoot common cash handling issues, such as discrepancies in cash drawers, and provide basic customer service related to transactions.
At Level 3 Proficiency, a worker can consistently manage cash handling operations with a high degree of accuracy and efficiency, ensuring compliance with company policies and procedures. They can train new cashiers on cash handling best practices, handle complex transactions, and resolve customer complaints related to payments or refunds effectively.
Skill trends based on publicly-available nationwide job advertisement data.
Communication is the ability to effectively convey information, thoughts, and ideas to others through verbal, written, and non-verbal means.
Cashiers rely on communication skills to interact with customers, provide excellent customer service, explain products or services, handle inquiries or complaints, and collaborate with colleagues.
At Level 1 Proficiency, a worker can effectively greet customers, listen to their requests, and provide basic information about products or services. They can also ask simple questions to clarify customer needs and respond to straightforward inquiries.
At Level 2 Proficiency, a worker can engage in more detailed conversations with customers, addressing their concerns and providing recommendations based on their preferences. They can handle common customer complaints with patience and offer solutions, demonstrating a greater confidence in their communication abilities.
At Level 3 Proficiency, a worker can communicate clearly and effectively in various situations, including managing difficult interactions with upset customers. They can articulate policies and procedures, ensuring customers understand them, and can adapt their communication style to suit different customer personalities, fostering a positive shopping experience.
Skill trends based on publicly-available nationwide job advertisement data.
Customer Complaint Resolution involves the ability to effectively listen to customer concerns, empathize with their issues, analyze the root cause of the problem, and devise appropriate solutions to resolve the complaint satisfactorily.
Cashiers with Customer Complaint Resolution skills play a crucial role in handling customer complaints at the point of sale. They must address issues promptly, maintain a positive attitude, and ensure that customers leave with a positive perception of the store despite any initial grievances.
At Level 1 Proficiency, a worker can acknowledge customer complaints and listen to the customer's concerns without interrupting. They can provide basic information about store policies and procedures and may offer simple solutions, such as directing the customer to a manager or providing a refund for minor issues.
At Level 2 Proficiency, a worker can effectively communicate with customers to understand their complaints in more detail. They can propose reasonable solutions to resolve issues, such as exchanges or store credits, and can handle more complex situations with increased confidence. They also demonstrate the ability to remain calm and professional, even in challenging interactions.
At Level 3 Proficiency, a worker can independently manage and resolve customer complaints with a high level of competence. They can assess the situation, identify the root cause of the complaint, and implement effective solutions that satisfy the customer while adhering to company policies. They can also follow up with customers to ensure their satisfaction and provide feedback to management on recurring issues to improve service quality.
Skill trends based on publicly-available nationwide job advertisement data.
Customer Service involves providing assistance, support, and satisfaction to customers before, during, and after a purchase or interaction. It requires strong communication skills, empathy, problem-solving abilities, and a customer-centric approach.
Cashiers rely heavily on customer service skills to ensure a positive experience for shoppers. They greet customers, handle inquiries, process transactions accurately and efficiently, resolve any issues or complaints, and provide a friendly and welcoming atmosphere in the store.
At Level 1 Proficiency, a worker can greet customers with a friendly demeanor, handle basic inquiries about products or services, and process simple transactions at the register. They can also maintain a clean and organized workspace, ensuring that the checkout area is welcoming for customers.
At Level 2 Proficiency, a worker can effectively manage customer interactions by addressing more complex inquiries and resolving minor issues that may arise during transactions. They can assist customers in locating products, provide information about promotions, and handle cash and card transactions with increased accuracy and efficiency.
At Level 3 Proficiency, a worker can deliver exceptional customer service by anticipating customer needs and providing personalized recommendations. They can manage difficult customer situations with professionalism, ensuring a positive experience even in challenging circumstances. Additionally, they can train new cashiers on customer service best practices and contribute to a team-oriented environment.
Skill trends based on publicly-available nationwide job advertisement data.
Food services involve various tasks related to food preparation, handling, serving, and customer service within a food establishment such as a restaurant, cafe, or cafeteria.
As Cashiers in the food services industry, individuals with this skill are responsible for processing customer transactions, handling cash and credit card payments, providing excellent customer service, and potentially assisting with basic food service tasks such as taking orders and serving food.
At Level 1 Proficiency, a worker can perform basic food service tasks such as taking customer orders, processing payments, and providing simple food items. They can follow standard procedures for food handling and maintain cleanliness in their work area, ensuring a welcoming environment for customers.
At Level 2 Proficiency, a worker can efficiently manage customer interactions, including handling complaints and providing recommendations based on menu items. They can prepare and serve a wider variety of food and beverages, demonstrate knowledge of food safety practices, and work collaboratively with team members to ensure smooth service during busy periods.
At Level 3 Proficiency, a worker can independently oversee food service operations, ensuring high standards of quality and customer satisfaction. They can train new staff on food service protocols, manage inventory levels, and implement effective upselling techniques to enhance sales. Additionally, they can troubleshoot operational issues and maintain compliance with health regulations.
Skill trends based on publicly-available nationwide job advertisement data.
General Mathematics involves a broad range of mathematical concepts such as arithmetic, algebra, geometry, statistics, and basic calculations.
Cashiers utilize general mathematics to process transactions accurately, calculate change, handle cash, and reconcile daily sales.
At Level 1 Proficiency, a worker can perform basic arithmetic operations such as addition, subtraction, multiplication, and division using whole numbers. They can accurately count cash, make simple calculations for change, and understand basic numerical concepts related to transactions.
At Level 2 Proficiency, a worker can handle more complex calculations involving decimals and percentages, such as calculating discounts, tax, and total amounts due. They can also manage multiple transactions simultaneously and resolve minor discrepancies in cash handling with increased confidence.
At Level 3 Proficiency, a worker can consistently apply general mathematics skills to ensure accurate and efficient transaction processing. They can quickly and accurately calculate totals, change, and refunds, while also identifying and correcting errors in cash registers or transaction records. They demonstrate reliability in handling cash and maintaining accurate financial records.
Skill trends based on publicly-available nationwide job advertisement data.
Issuing receipts involves generating and providing a document to customers as proof of their transaction, detailing items purchased, prices, taxes, and total amount paid.
Cashiers regularly utilize the skill of issuing receipts to provide customers with a record of their purchases, ensuring transparency and accuracy in financial transactions.
At Level 1 Proficiency, a worker can issue receipts for transactions by following basic procedures, ensuring that the receipt includes the date, amount, and items purchased. They can operate a cash register to print receipts and provide them to customers, while also being able to handle simple inquiries about the receipt format.
At Level 2 Proficiency, a worker can issue receipts with greater accuracy and efficiency, managing more complex transactions that may involve discounts, returns, or exchanges. They can troubleshoot common issues with the receipt printing process and assist customers in understanding the details on their receipts, including tax calculations and payment methods.
At Level 3 Proficiency, a worker can issue receipts consistently and reliably, even in high-pressure situations, ensuring all necessary information is accurately reflected. They can handle a variety of payment methods and resolve discrepancies or customer concerns related to receipts, demonstrating a thorough understanding of the receipt issuance process and its importance in customer service.
Skill trends based on publicly-available nationwide job advertisement data.
Issuing refunds involves processing transactions to return money back to customers for returned items, overpayments, or other valid reasons.
Cashiers utilize the skill of issuing refunds to provide excellent customer service by handling returns and resolving payment discrepancies efficiently and accurately.
At Level 1 Proficiency, a worker can process simple refund requests by following basic procedures, such as verifying the purchase receipt and confirming the return policy. They can issue cash or store credit for returned items and handle basic customer inquiries related to refunds.
At Level 2 Proficiency, a worker can manage more complex refund situations, including exchanges and partial refunds. They can confidently navigate the point-of-sale system to process refunds efficiently and address customer concerns or complaints regarding the refund process, ensuring a satisfactory resolution.
At Level 3 Proficiency, a worker can handle all aspects of issuing refunds with a high level of competence, including processing refunds for various payment methods and managing discrepancies or issues that may arise. They can train new staff on refund procedures and contribute to improving the refund process based on customer feedback and operational efficiency.
Skill trends based on publicly-available nationwide job advertisement data.
Loss prevention involves implementing strategies and measures to prevent theft, reduce shrinkage, and ensure the overall security of assets within a retail environment.
Cashiers play a vital role in loss prevention by being vigilant for any signs of theft, accurately handling cash transactions, following proper procedures for handling merchandise, and assisting in maintaining a secure environment within the store.
At Level 1 Proficiency, a worker can identify basic signs of potential theft, such as unusual customer behavior or unattended bags, and can follow store policies to report these observations to a supervisor. They are familiar with the layout of the store and can assist in monitoring the sales floor during their shift.
At Level 2 Proficiency, a worker can actively monitor customer interactions and transactions, recognizing patterns that may indicate theft. They can effectively communicate with team members about suspicious activities and are able to implement basic loss prevention techniques, such as checking receipts and ensuring that all items are paid for before customers leave the store.
At Level 3 Proficiency, a worker can conduct thorough observations and assessments of customer behavior, applying advanced loss prevention strategies to minimize theft. They can confidently handle situations involving suspected theft, including engaging with customers in a professional manner and following up with appropriate documentation and reporting procedures. They also contribute to training new staff on loss prevention practices and help develop store policies to enhance security measures.
Skill trends based on publicly-available nationwide job advertisement data.
Merchandising involves the selection, display, and promotion of products to maximize sales and enhance the overall shopping experience for customers.
Cashiers can utilize their merchandising skills by maintaining a visually appealing checkout area, organizing impulse purchase displays, and suggestive selling to customers during the checkout process.
At Level 1 Proficiency, a worker can assist in organizing merchandise on shelves and displays, ensuring that products are presented neatly and are easily accessible to customers. They can follow basic visual merchandising guidelines to maintain a clean and attractive shopping environment.
At Level 2 Proficiency, a worker can effectively arrange merchandise to enhance product visibility and appeal, utilizing promotional materials and signage to attract customer attention. They can also identify and respond to customer preferences, making adjustments to displays based on sales trends and seasonal changes.
At Level 3 Proficiency, a worker can independently create and implement merchandising strategies that align with store promotions and branding. They can analyze customer behavior and sales data to optimize product placement and inventory management, ensuring that the merchandising efforts contribute to overall sales goals and customer satisfaction.
Skill trends based on publicly-available nationwide job advertisement data.
Point Of Sale refers to the technology and system used in retail settings to process transactions, including sales, refunds, exchanges, and payments.
Cashiers utilize Point Of Sale systems to scan products, handle cash transactions, process credit/debit card payments, issue receipts, and sometimes manage loyalty programs or gift cards.
At Level 1 Proficiency, a worker can operate a basic point of sale (POS) system to process transactions, including scanning items, entering prices manually, and handling cash or card payments. They can also provide customers with receipts and perform simple tasks like voiding transactions or issuing refunds under supervision.
At Level 2 Proficiency, a worker can efficiently manage the POS system with increased confidence, including handling more complex transactions such as discounts, promotions, and gift cards. They can troubleshoot minor technical issues, assist customers with inquiries about their purchases, and maintain accurate cash drawers throughout their shifts.
At Level 3 Proficiency, a worker can fully utilize the POS system to manage all aspects of the checkout process independently, including processing returns, exchanges, and special orders. They can train new employees on the system, ensure compliance with company policies regarding transactions, and provide exceptional customer service by resolving issues and answering questions effectively.
Skill trends based on publicly-available nationwide job advertisement data.
Price Checks involve verifying the prices of items in a retail setting to ensure accuracy and customer satisfaction.
Cashiers utilize the skill of Price Checks to scan and compare prices of items at the point of sale, resolve discrepancies, provide accurate pricing information to customers, and maintain a positive shopping experience.
At Level 1 Proficiency, a worker can perform basic price checks by locating items in the store and verifying their prices using a price tag or a price lookup tool. They can assist customers with simple inquiries about prices and ensure that the prices displayed match the register's pricing.
At Level 2 Proficiency, a worker can conduct price checks with moderate efficiency, utilizing both manual and electronic methods to verify prices. They can handle more complex inquiries from customers, such as discrepancies between shelf prices and register prices, and can effectively communicate with team members to resolve pricing issues.
At Level 3 Proficiency, a worker can consistently perform accurate price checks under pressure, demonstrating reliability in handling various pricing scenarios. They can train new employees on the price checking process, troubleshoot pricing discrepancies independently, and ensure compliance with store pricing policies while maintaining a high level of customer service.
Skill trends based on publicly-available nationwide job advertisement data.
Product Knowledge refers to a deep understanding of the products or services offered by a company, including features, benefits, uses, and pricing.
Cashiers with strong product knowledge can effectively assist customers in finding the right products, provide accurate information about promotions or discounts, and answer customer queries confidently.
At Level 1 Proficiency, a worker can identify basic product categories and provide simple descriptions of items available for sale. They can answer straightforward customer inquiries about product availability and assist in locating items within the store.
At Level 2 Proficiency, a worker can explain product features and benefits in more detail, helping customers make informed purchasing decisions. They can handle a wider range of customer questions, including those about promotions and product comparisons, and can suggest alternatives when a specific item is out of stock.
At Level 3 Proficiency, a worker can provide comprehensive product knowledge, including detailed information about ingredients, usage, and care instructions. They can confidently address complex customer inquiries, resolve issues related to product quality, and offer personalized recommendations based on customer preferences and needs.
Skill trends based on publicly-available nationwide job advertisement data.
Retail Operations involve managing the various aspects of a retail business to ensure smooth and efficient functioning, including inventory management, customer service, sales operations, and overall store performance.
Cashiers play a crucial role in retail operations by handling customer transactions, processing payments accurately, providing excellent customer service, managing cash registers, and contributing to the overall efficiency and profitability of the store.
At Level 1 Proficiency, a worker can perform basic retail operations tasks such as scanning items, processing transactions, and handling cash or card payments. They can also provide basic customer service by greeting customers and answering simple questions about products or store policies.
At Level 2 Proficiency, a worker can efficiently manage the checkout process, including handling returns and exchanges, and can assist customers with more complex inquiries. They are capable of operating the point-of-sale system with confidence, managing inventory levels at the register, and ensuring that the checkout area is organized and stocked.
At Level 3 Proficiency, a worker can independently oversee the entire retail operations at the cash register, including training new cashiers on procedures and best practices. They can resolve customer complaints effectively, manage peak times with ease, and ensure compliance with store policies and procedures, contributing to a smooth and efficient shopping experience for customers.
Skill trends based on publicly-available nationwide job advertisement data.
Retail Sales involves actively promoting and selling products or services directly to customers in a retail environment. This includes understanding customer needs, providing information about products, handling transactions, and resolving any customer inquiries or issues.
Cashiers utilize Retail Sales skills by interacting with customers at the point of sale, processing transactions accurately and efficiently, recommending additional products or services, and enhancing the overall shopping experience for customers.
At Level 1 Proficiency, a worker can assist customers by greeting them, providing basic product information, and processing simple transactions using the cash register. They can handle cash and give change, ensuring a friendly and welcoming atmosphere in the store.
At Level 2 Proficiency, a worker can efficiently manage a cash register, handle various payment methods, and resolve common customer inquiries or issues. They can also upsell products and provide recommendations based on customer needs, demonstrating a better understanding of the store's inventory and promotions.
At Level 3 Proficiency, a worker can independently manage the checkout process, including handling returns and exchanges, while maintaining a high level of customer service. They can train new cashiers on procedures and best practices, ensuring compliance with store policies and contributing to a smooth operational flow.