Skill trends based on publicly-available nationwide job advertisement data.
Agile Methodology is an iterative approach to project management and software development that promotes flexibility, collaboration, and continuous improvement. It emphasizes adaptive planning, self-organization, and rapid responses to change.
Computer and Information Systems Managers use Agile Methodology to coordinate technology projects, align teams, and respond to shifting business needs. They organize work into manageable cycles, review progress regularly, and remove obstacles so systems and services are delivered efficiently.
At Level 1 Proficiency, workers can follow Agile routines such as participating in standups, tracking tasks, and updating project boards. They apply basic team coordination to keep work visible and support timely completion of assigned technology activities.
At Level 2 Proficiency, workers can help plan iterations, prioritize work with stakeholders, and adjust schedules when project needs change. They use Agile practices to guide team communication, monitor progress, and keep information systems efforts aligned with operational goals.
At Level 3 Proficiency, workers can lead Agile delivery across multiple technology initiatives, setting expectations and coordinating teams through changing requirements. They apply the method consistently to maintain momentum, resolve workflow issues, and ensure systems work stays aligned with organizational priorities.
Skill trends based on publicly-available nationwide job advertisement data.
Artificial Intelligence (AI) involves the development of algorithms and computational models that enable machines to perform tasks that typically require human intelligence, such as learning, reasoning, problem-solving, perception, and understanding natural language.
Computer and Information Systems Managers use Artificial Intelligence to improve service delivery, automate routine technology tasks, and support better system decisions. They also evaluate how AI fits business goals, coordinate implementation with technical teams, and oversee responsible use across departments.
At Level 1 Proficiency, workers can use AI-enabled tools to handle straightforward tasks such as summarizing information, classifying requests, or drafting basic content. They follow established procedures, recognize obvious output errors, and apply the results to routine management work with limited customization.
At Level 2 Proficiency, workers can select appropriate AI features for common management needs, adjust prompts or settings, and interpret outputs for operational use. They integrate AI into regular workflows, coordinate with staff on practical adoption, and resolve typical issues without close supervision.
At Level 3 Proficiency, workers can apply AI consistently to support planning, service improvement, and technology oversight across multiple functions. They evaluate outputs for reliability, align AI use with organizational priorities, and guide teams in using the skill effectively in complex management situations.
Skill trends based on publicly-available nationwide job advertisement data.
Automation involves creating processes or systems that can operate with minimal human intervention to perform tasks automatically.
Computer and Information Systems Managers use automation to streamline IT operations, support service delivery, and reduce manual workload. They coordinate automated workflows, monitor system performance, and ensure technology processes align with business needs.
At Level 1 Proficiency, workers can use existing automated tools to handle routine tasks such as scheduled backups or basic alerts. They follow established procedures and recognize when an automated process is not working as expected.
At Level 2 Proficiency, workers can configure standard automation routines and adjust them to fit common operational needs. They coordinate with technical staff to improve recurring processes and maintain dependable system execution.
At Level 3 Proficiency, workers can oversee automation across multiple IT functions and ensure it supports reliable service delivery. They integrate automated processes into management practices, resolve issues quickly, and maintain consistent performance across teams.
Skill trends based on publicly-available nationwide job advertisement data.
Budgeting involves creating detailed financial plans for a defined period, taking into account income and expenses, in order to allocate resources effectively.
Computer and Information Systems Managers use budgeting to plan technology spending, justify system investments, and track costs across projects and departments. They balance staffing, hardware, software, and service needs while keeping initiatives aligned with organizational priorities and funding limits.
At Level 1 Proficiency, workers can follow an established budget, record routine expenses, and compare spending against approved amounts. They can flag obvious overruns and provide basic updates so managers know whether a project remains within its financial limits.
At Level 2 Proficiency, workers can prepare budget estimates for defined technology activities and adjust spending plans when priorities change. They can coordinate with team members to keep costs organized, explain variances, and support decisions that keep projects financially on track.
At Level 3 Proficiency, workers can manage budgeting for major information systems work with consistent judgment and reliability. They can balance competing needs, maintain spending discipline, and guide budget decisions that support long-term technology goals without disrupting operations.
Skill trends based on publicly-available nationwide job advertisement data.
Business Process involves analyzing, designing, implementing, and continuously improving the processes within an organization to achieve specific business goals and objectives.
Computer and Information Systems Managers use business process knowledge to align technology systems with how the organization actually operates. They evaluate current workflows, coordinate changes across teams, and ensure system updates support efficient, reliable service delivery.
At Level 1 Proficiency, workers can describe basic workflow steps, identify who performs each task, and recognize obvious delays or repeated work. They can follow established procedures and explain how a system supports a simple business process without redesigning it.
At Level 2 Proficiency, workers can review a process end to end, spot inefficiencies, and suggest practical adjustments that improve coordination between people and systems. They can work with stakeholders to refine procedures and support implementation of moderate process changes.
At Level 3 Proficiency, workers can consistently evaluate complex business processes, align them with technology capabilities, and guide improvements across multiple teams. They can translate operational needs into dependable system and workflow changes that strengthen performance and support organizational objectives.
Skill trends based on publicly-available nationwide job advertisement data.
Business Strategies refers to the ability to set organizational direction, align resources with goals, and choose actions that support long-term competitiveness. It includes understanding markets, priorities, and tradeoffs well enough to guide decisions that strengthen performance and sustain value.
Computer and Information Systems Managers use business strategies to align technology plans with organizational objectives and service needs. They help shape priorities, justify investments, and ensure systems support efficiency, growth, and operational continuity.
At Level 1 Proficiency, workers can follow established business priorities when planning technology work and recognize how projects support organizational goals. They can explain basic tradeoffs in simple terms and apply standard guidance when choosing among routine options.
At Level 2 Proficiency, workers can connect technology initiatives to business objectives and help refine plans so they fit departmental needs and constraints. They can compare practical options, anticipate common impacts, and support decisions that balance service quality, cost, and timing.
At Level 3 Proficiency, workers can consistently apply business strategies to guide technology direction, align competing priorities, and support long-range planning. They can shape recommendations that reflect organizational goals, coordinate stakeholders, and choose approaches that strengthen performance and resilience.
Skill trends based on publicly-available nationwide job advertisement data.
Change Management involves the structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state. It requires understanding the human aspect of change, communication, stakeholder engagement, and leadership.
Computer and Information Systems Managers use change management to introduce new systems, upgrades, and process adjustments without disrupting operations. They coordinate communication, support user adoption, and align technical changes with business needs and staff readiness.
At Level 1 Proficiency, workers can explain upcoming technology changes to affected users and share basic timelines or instructions. They help gather simple feedback, answer routine questions, and support day-to-day transition tasks under established guidance.
At Level 2 Proficiency, workers can coordinate change activities across teams, tailor messages for different audiences, and address common sources of resistance. They help plan rollout steps, monitor adoption issues, and adjust communication or support actions to keep implementation on track.
At Level 3 Proficiency, workers can lead change efforts for major technology initiatives, aligning managers, users, and technical staff around clear transition plans. They anticipate disruption, resolve resistance, and ensure new systems or processes are adopted reliably across the organization.
Skill trends based on publicly-available nationwide job advertisement data.
Communication is the ability to convey information clearly and effectively to others, both verbally and in writing. It involves listening, speaking, and empathizing with others to ensure messages are accurately transmitted and understood.
Computer and Information Systems Managers use communication to align technical teams, business leaders, and users around priorities, system changes, and support needs. They explain complex issues in practical terms, gather requirements, and keep projects moving through clear updates and decisions.
At Level 1 Proficiency, workers can share routine updates, ask clarifying questions, and relay basic technical information to teammates or users. They communicate clearly in familiar situations and follow established channels to keep others informed.
At Level 2 Proficiency, workers can tailor messages to different audiences, explain system issues in understandable terms, and coordinate responses across teams. They handle meetings, status updates, and problem discussions with enough confidence to support day-to-day management.
At Level 3 Proficiency, workers can lead communication across technical and nontechnical groups, set clear expectations, and resolve misunderstandings before they disrupt work. They deliver concise guidance, manage sensitive discussions, and maintain consistent information flow during complex initiatives.
Skill trends based on publicly-available nationwide job advertisement data.
Cyber Security refers to the ability to protect systems, networks, and data from unauthorized access, disruption, or misuse. It includes recognizing threats, applying safeguards, and responding to incidents that could compromise confidentiality, integrity, or availability.
Computer and Information Systems Managers use cyber security to guide technology policies, oversee protective controls, and coordinate responses to incidents. They ensure business systems remain secure while supporting operational needs, compliance expectations, and continuity of service.
At Level 1 Proficiency, workers can follow established security procedures, recognize common threats, and report suspicious activity promptly. They apply basic protections such as access controls and password practices while supporting routine monitoring and safe handling of information.
At Level 2 Proficiency, workers can evaluate security needs for standard systems, coordinate routine safeguards, and respond to common incidents with limited supervision. They can interpret alerts, adjust controls, and communicate security requirements to technical staff and business users.
At Level 3 Proficiency, workers can lead secure technology practices across multiple systems, make sound decisions during incidents, and align protections with organizational priorities. They can coordinate policies, oversee implementation, and ensure cyber security measures are applied consistently and reliably.
Skill trends based on publicly-available nationwide job advertisement data.
Data analysis involves collecting, processing, and analyzing data to extract insights, identify trends, and make informed decisions.
Computer and Information Systems Managers use data analysis to evaluate system performance, user needs, and operational trends. They rely on findings to guide technology planning, prioritize improvements, and support decisions about resources, risk, and service delivery.
At Level 1 Proficiency, workers can review basic reports, spot obvious trends, and summarize simple findings for supervisors. They can use standard data outputs to answer routine questions about system activity or performance without needing to build complex interpretations.
At Level 2 Proficiency, workers can compare multiple data sources, identify meaningful patterns, and explain what the results mean for day-to-day operations. They can use findings to support planning, troubleshoot recurring issues, and recommend practical adjustments with moderate independence.
At Level 3 Proficiency, workers can independently interpret complex data sets, connect findings to business and technology goals, and present clear recommendations to leadership. They can use analysis consistently to guide strategic decisions, monitor outcomes, and improve systems with reliable judgment.
Skill trends based on publicly-available nationwide job advertisement data.
Decision making is the process of evaluating and choosing among alternative courses of action based on available information, preferences, and constraints.
Computer and Information Systems Managers use decision making to set technology priorities, respond to system issues, and choose solutions that support business needs. They balance user requirements, security concerns, budgets, and operational impact when directing projects or approving changes.
At Level 1 Proficiency, workers can choose between clearly defined options and follow established procedures when routine technology issues arise. They make straightforward judgments about priorities and escalate unfamiliar situations to more experienced managers or technical staff.
At Level 2 Proficiency, workers can compare several workable alternatives, consider short-term consequences, and select actions that fit team goals and service needs. They handle common management decisions independently, adjusting plans when conditions change or when competing requests must be resolved.
At Level 3 Proficiency, workers can make sound, timely decisions across complex technology situations with multiple stakeholders and shifting constraints. They consistently choose actions that align systems, staff, and business objectives while maintaining stability, security, and service continuity.
Skill trends based on publicly-available nationwide job advertisement data.
Digital Transformation refers to the ability to redesign services, processes, and customer experiences by using digital technologies in a coordinated way. It combines strategy, change management, and technology adoption to improve how an organization operates and delivers value.
Computer and Information Systems Managers use digital transformation to align technology investments with business goals and modernize legacy systems. They coordinate teams, prioritize implementation efforts, and guide adoption so new platforms improve service delivery, efficiency, and user experience.
At Level 1 Proficiency, workers can support digital transformation by helping document current processes and identifying basic opportunities for technology-enabled improvement. They can assist with rollout tasks, communicate routine updates, and follow established plans for adopting new systems or workflows.
At Level 2 Proficiency, workers can apply digital transformation practices to coordinate moderate system changes and help teams adjust business processes around new digital tools. They can work with stakeholders to refine implementation steps, resolve common adoption issues, and keep projects aligned with operational needs.
At Level 3 Proficiency, workers can lead digital transformation efforts by setting priorities, guiding cross-functional implementation, and ensuring technology changes support organizational strategy. They can manage adoption across teams, address resistance, and sustain improvements so new systems are reliably embedded in daily operations.
Skill trends based on publicly-available nationwide job advertisement data.
Disaster Recovery refers to the ability to restore critical systems, data, and services after an outage, cyber incident, or other disruptive event. It includes planning backup procedures, recovery priorities, and continuity steps so operations can resume with minimal interruption and acceptable risk.
Computer and Information Systems Managers use disaster recovery to protect business operations, coordinate response plans, and ensure essential technology services return quickly after disruption. They align recovery procedures with organizational priorities, communicate with stakeholders, and oversee testing so systems can be restored reliably.
At Level 1 Proficiency, workers can follow established disaster recovery procedures to support basic system restoration after a routine outage. They can help verify backups, document recovery steps, and report status updates to senior staff without independently redesigning the recovery approach.
At Level 2 Proficiency, workers can apply disaster recovery plans to coordinate restoration of multiple systems and adjust actions to fit the incident at hand. They can work with technical teams, confirm recovery priorities, and help resolve issues that arise during testing or actual recovery.
At Level 3 Proficiency, workers can lead disaster recovery efforts by directing restoration activities, coordinating across teams, and ensuring recovery plans are dependable in real incidents. They can evaluate plan performance, refine procedures after disruptions, and maintain consistent readiness for critical business systems.
Skill trends based on publicly-available nationwide job advertisement data.
Emerging Technologies refers to the ability to recognize, evaluate, and apply new digital tools, platforms, and methods that are gaining practical relevance. It includes understanding how these innovations may improve operations, services, and decision-making.
Computer and Information Systems Managers assess new technologies for fit with business goals, infrastructure, and user needs. They guide adoption decisions, coordinate implementation, and help ensure systems remain current, secure, and effective.
At Level 1 Proficiency, workers can identify new technologies relevant to routine system needs and explain their basic purpose to others. They can follow established guidance to support simple evaluations, track vendor information, and participate in discussions about possible adoption.
At Level 2 Proficiency, workers can compare emerging technology options against operational requirements and recommend practical uses for specific teams or projects. They can help plan pilot efforts, coordinate with technical staff, and anticipate common integration or support issues.
At Level 3 Proficiency, workers can lead informed decisions about emerging technologies and align adoption with organizational strategy, risk tolerance, and service goals. They can oversee implementation, communicate implications to stakeholders, and ensure new solutions are integrated reliably into ongoing operations.
Skill trends based on publicly-available nationwide job advertisement data.
Enterprise Architecture refers to the ability to define and organize an organization’s business processes, information, applications, and technology into a coherent structure. It helps align current systems and future investments so technology decisions support long-term operational goals.
Computer and Information Systems Managers use Enterprise Architecture to coordinate technology strategy across departments and keep systems aligned with business priorities. They guide platform choices, integration planning, and modernization efforts so infrastructure changes support service delivery and organizational goals.
At Level 1 Proficiency, workers can describe major business and technology components and recognize how they fit within an existing enterprise structure. They can follow established architecture standards when documenting systems, reviewing proposals, or checking whether a project aligns with approved directions.
At Level 2 Proficiency, workers can apply enterprise architecture concepts to compare solution options and identify how changes affect related systems and business processes. They can participate in planning discussions, explain dependencies, and help shape implementation approaches that fit broader organizational requirements.
At Level 3 Proficiency, workers can consistently use enterprise architecture to guide technology roadmaps, integration decisions, and modernization priorities across multiple functions. They can coordinate stakeholders, resolve structural conflicts, and ensure proposed changes remain aligned with long-term business and technical direction.
Skill trends based on publicly-available nationwide job advertisement data.
Governance refers to the structures, rules, and decision-making practices that guide how work is directed, monitored, and held accountable. It helps ensure actions align with policy, responsibilities are clear, and oversight is consistent across teams and processes.
Computer and Information Systems Managers use governance to coordinate policies for systems, data access, security, and service priorities. They help ensure technology decisions are consistent, accountable, and aligned with business needs, compliance requirements, and operational continuity.
At Level 1 Proficiency, workers can follow established governance rules when approving routine technology requests and documenting decisions. They can apply standard procedures, recognize required approvals, and escalate issues when a request falls outside normal policy.
At Level 2 Proficiency, workers can interpret governance requirements and apply them to common technology projects, system changes, and access decisions. They can coordinate with stakeholders to ensure procedures are followed, exceptions are documented, and responsibilities remain clear across teams.
At Level 3 Proficiency, workers can consistently apply governance practices across multiple systems and initiatives, ensuring policies are implemented and monitored in day-to-day management. They can guide others on decision rights, resolve governance conflicts, and maintain reliable oversight without disrupting operations.
Skill trends based on publicly-available nationwide job advertisement data.
Influencing skills refer to the ability to persuade, convince, or motivate others to adopt a certain course of action, idea, or mindset through effective communication and interpersonal skills.
Computer and Information Systems Managers use influencing skills to secure agreement on technology priorities, budgets, and implementation plans. They also persuade teams and stakeholders to adopt new systems, follow standards, and support changes that affect daily operations.
At Level 1 Proficiency, workers can present ideas clearly, listen to concerns, and respond in a respectful way that keeps discussions productive. They can gain basic support for routine requests by explaining benefits and maintaining cooperative relationships with team members and stakeholders.
At Level 2 Proficiency, workers can tailor messages to different audiences, address objections, and build enough trust to move moderate decisions forward. They can coordinate support across departments by linking technology proposals to business needs and encouraging others to commit to agreed actions.
At Level 3 Proficiency, workers can consistently influence senior leaders, technical teams, and business partners to align around complex technology decisions. They can navigate resistance, negotiate priorities, and secure durable commitment while preserving relationships and keeping implementation efforts on track.
Skill trends based on publicly-available nationwide job advertisement data.
Innovation is the ability to generate new ideas, approaches, or solutions that add value and drive positive change in products, processes, or services.
Computer and Information Systems Managers use innovation to improve systems, streamline workflows, and introduce technology solutions that better support business needs. They evaluate emerging tools and practices, then guide teams in adopting changes that strengthen service, security, and efficiency.
At Level 1 Proficiency, workers can suggest simple improvements to existing systems and recognize when a process is outdated or inefficient. They can share practical ideas, support small changes, and help test new approaches under direction.
At Level 2 Proficiency, workers can adapt established technology practices to solve recurring problems and improve team workflows. They can compare options, recommend workable enhancements, and help implement changes that fit operational needs.
At Level 3 Proficiency, workers can lead the development and adoption of innovative technology solutions that align with organizational strategy. They can guide teams through change, refine ideas into reliable practices, and sustain improvements across systems and services.
Skill trends based on publicly-available nationwide job advertisement data.
Key Performance Indicators (KPIs) refers to the ability to define, monitor, and interpret the measures that show whether objectives are being met. It helps managers focus attention on results, compare performance over time, and communicate progress clearly to stakeholders.
Computer and Information Systems Managers use Key Performance Indicators (KPIs) to track system reliability, project delivery, service responsiveness, and alignment with business goals. They review these indicators to guide priorities, report status, and support decisions about resources, improvements, and risk.
At Level 1 Proficiency, workers can identify basic KPIs relevant to a team or system and check whether results are meeting expected targets. They can use simple reports to notice obvious changes in performance and share those findings with supervisors or team members.
At Level 2 Proficiency, workers can select appropriate KPIs for projects or operations and monitor them regularly to spot trends or emerging issues. They can explain what the indicators mean in context and use them to support routine decisions about scheduling, service quality, or system performance.
At Level 3 Proficiency, workers can manage KPIs across multiple technology functions and ensure the measures stay aligned with organizational priorities. They can use KPI results to coordinate action, communicate progress to leadership, and maintain consistent performance management across teams and initiatives.
Skill trends based on publicly-available nationwide job advertisement data.
Planning is the ability to establish goals, develop strategies, and create detailed action plans to achieve objectives within a specified time frame and with available resources.
Computer and Information Systems Managers use planning to guide technology projects, staffing, budgets, and system upgrades so business needs are met without unnecessary disruption. They also use it to coordinate timelines, prioritize requests, and align technical work with organizational goals.
At Level 1 Proficiency, workers can follow established plans, organize routine tasks, and keep basic schedules for small technology assignments. They can identify immediate next steps and report simple timing or resource issues to a supervisor.
At Level 2 Proficiency, workers can build practical work plans for standard projects, coordinate tasks across a small team, and adjust schedules when priorities change. They can anticipate common delays and keep stakeholders informed about progress and needed support.
At Level 3 Proficiency, workers can create and maintain dependable plans for complex technology initiatives, balancing competing demands, dependencies, and available resources. They can adapt plans quickly when conditions shift while keeping projects aligned with operational and business objectives.
Skill trends based on publicly-available nationwide job advertisement data.
Presentations involve the ability to clearly and effectively communicate information to an audience through structured verbal and visual formats. This skill requires strong public speaking, organization, and engagement techniques to convey ideas, persuade, or inform listeners.
Computer and Information Systems Managers use presentations to explain technology plans, system changes, and project priorities to executives, staff, and vendors. They also use them to gain support, clarify decisions, and communicate progress in a concise and organized way.
At Level 1 Proficiency, workers can deliver a simple presentation using prepared notes and basic visuals to explain routine IT topics. They can answer straightforward questions and keep the message organized enough for a familiar audience to follow without confusion.
At Level 2 Proficiency, workers can tailor presentations to different audiences, combining technical details with plain-language explanations that support understanding. They can present project updates, highlight options, and respond to questions with enough confidence to keep discussions focused and productive.
At Level 3 Proficiency, workers can lead polished presentations that align technology decisions with business goals and address concerns from multiple stakeholders. They can adapt delivery in real time, manage complex discussions, and present information clearly enough to support informed decisions and commitment.
Skill trends based on publicly-available nationwide job advertisement data.
Problem Solving is the ability to identify, analyze, and solve complex issues or obstacles using logical reasoning and critical thinking skills.
Computer and Information Systems Managers use problem solving to diagnose system disruptions, prioritize competing technical needs, and coordinate responses that restore service. They also apply it when balancing user requirements, security concerns, and operational limits during technology decisions.
At Level 1 Proficiency, workers can recognize straightforward system or process issues and follow established steps to correct them. They can gather basic facts, ask clarifying questions, and apply known procedures to keep routine technology work on track.
At Level 2 Proficiency, workers can evaluate several possible causes of a problem and select a workable response with limited guidance. They can adjust standard procedures to fit the situation and coordinate with others to resolve recurring operational issues.
At Level 3 Proficiency, workers can independently resolve complex technology problems that affect multiple systems, teams, or services. They can weigh competing priorities, choose effective solutions under pressure, and ensure corrective actions are implemented reliably across the organization.
Skill trends based on publicly-available nationwide job advertisement data.
Project Management involves planning, organizing, and overseeing the successful completion of a project. It includes defining project goals, creating schedules, allocating resources, managing budgets, and ensuring timely delivery.
Computer and Information Systems Managers use project management to guide technology initiatives from planning through implementation. They align teams, schedules, budgets, and system requirements so software, infrastructure, and service changes support organizational goals.
At Level 1 Proficiency, workers can follow a project plan, track assigned tasks, and report basic progress to supervisors or team members. They help keep schedules organized and flag obvious delays or missing information before work moves forward.
At Level 2 Proficiency, workers can coordinate multiple tasks, balance priorities across small teams, and adjust timelines when routine issues arise. They communicate expectations clearly, monitor milestones, and keep projects moving with limited oversight.
At Level 3 Proficiency, workers can lead complex technology projects, integrate work across departments, and manage competing demands while maintaining control of scope and deadlines. They anticipate risks, resolve coordination problems, and keep stakeholders aligned throughout execution.
Skill trends based on publicly-available nationwide job advertisement data.
Research involves systematically investigating a subject or phenomenon to discover new insights, validate existing knowledge, or solve specific problems. It includes gathering and analyzing information from various sources to draw meaningful conclusions.
Computer and Information Systems Managers use research to evaluate technologies, understand user needs, and compare vendor options before making recommendations. They also rely on research to track industry trends, assess risks, and support planning for system improvements.
At Level 1 Proficiency, workers can locate basic information from internal documents, vendor materials, and trusted online sources to answer routine questions. They can summarize findings clearly and share them with supervisors or team members for straightforward decisions.
At Level 2 Proficiency, workers can gather information from multiple sources, compare alternatives, and identify patterns that affect system choices or project planning. They can organize findings into practical recommendations that support day-to-day management decisions.
At Level 3 Proficiency, workers can independently conduct thorough research on complex technology issues, evaluate source reliability, and synthesize findings into clear guidance for leadership. They can use that information to shape system strategy, anticipate challenges, and support confident managerial decisions.
Skill trends based on publicly-available nationwide job advertisement data.
Scalability refers to the ability of a system or application to handle growth in terms of size or traffic without sacrificing performance, reliability, or user experience.
Computer and Information Systems Managers use scalability to ensure technology services can support current operations and future growth. They coordinate system planning, infrastructure choices, and service capacity so business needs can expand without disrupting performance or availability.
At Level 1 Proficiency, workers can recognize when a system is nearing its capacity limits and flag basic growth concerns to others. They can follow established procedures to support routine adjustments that help technology services remain usable as demand increases.
At Level 2 Proficiency, workers can evaluate whether existing systems are likely to support expected growth and recommend practical changes to improve capacity. They can coordinate with technical teams to adjust configurations, resources, or service plans so operations continue smoothly under heavier demand.
At Level 3 Proficiency, workers can consistently plan and guide scalable technology approaches that align with organizational growth and service expectations. They can make reliable decisions about capacity, architecture, and operational readiness so systems remain stable as demand becomes more complex.
Skill trends based on publicly-available nationwide job advertisement data.
Strategic Planning refers to the ability to set long-term priorities, align resources, and choose actions that support organizational goals. It involves anticipating future needs, evaluating options, and creating practical directions that guide decisions over time.
Computer and Information Systems Managers use strategic planning to align technology investments with business objectives and service needs. They coordinate system priorities, schedule major initiatives, and ensure technology plans support operational continuity and future growth.
At Level 1 Proficiency, workers can follow established technology plans and help organize tasks that support short-term departmental goals. They can identify basic priorities, track assigned initiatives, and communicate simple scheduling needs to keep work aligned with existing objectives.
At Level 2 Proficiency, workers can develop workable plans for routine technology projects and adjust priorities when business needs change. They can coordinate resources across teams, sequence tasks logically, and recommend actions that support both current operations and near-term goals.
At Level 3 Proficiency, workers can lead strategic planning for complex information systems initiatives and align multiple technology efforts with organizational direction. They can balance competing priorities, guide long-range decisions, and maintain dependable plans that support business continuity and growth.
Skill trends based on publicly-available nationwide job advertisement data.
Technology Strategies refers to the ability to plan how technology choices support business goals, align systems with organizational needs, and guide long-term digital direction. It includes evaluating options, setting priorities, and coordinating technology investments so they improve service, efficiency, and adaptability.
Computer and Information Systems Managers use technology strategies to decide which systems, platforms, and upgrades best support operations and future growth. They coordinate with leaders and technical teams to align technology plans with budgets, security needs, and organizational priorities.
At Level 1 Proficiency, workers can follow established technology plans, explain basic system priorities, and support routine decisions about tools or upgrades. They help gather information on current needs and can apply standard guidance when discussing technology options with supervisors or team members.
At Level 2 Proficiency, workers can compare technology alternatives, recommend practical improvements, and help shape plans that fit departmental goals. They coordinate with stakeholders to balance usability, cost, and support needs, and they adjust strategies when business requirements or system conditions change.
At Level 3 Proficiency, workers can lead technology strategy development, align multiple systems with organizational objectives, and guide decisions across departments. They can anticipate future needs, integrate security and operational concerns, and ensure technology plans are implemented consistently and effectively.