Skill trends based on publicly-available nationwide job advertisement data.
Communication is the ability to convey information clearly and effectively to others, both verbally and in writing. It involves listening, speaking, and empathizing with others to ensure messages are accurately transmitted and understood.
Secretaries & Administrative Assistants use communication to answer calls, relay messages, schedule meetings, and coordinate with staff and visitors. They also clarify instructions, confirm details, and keep routine office exchanges organized and professional.
At Level 1 Proficiency, workers can pass along simple messages, answer basic questions, and speak politely with coworkers and visitors. They follow standard instructions and communicate routine information clearly enough to support day-to-day office tasks.
At Level 2 Proficiency, workers can handle common requests, explain procedures, and adapt their tone to different audiences in the office. They exchange information accurately, ask clarifying questions, and keep others informed when schedules or priorities change.
At Level 3 Proficiency, workers can communicate confidently across routine and nonroutine situations, resolving misunderstandings and keeping multiple parties aligned. They present information clearly, anticipate follow-up needs, and maintain professional, dependable exchanges that support office operations.
Skill trends based on publicly-available nationwide job advertisement data.
Coordinating refers to the ability to align people, tasks, and timing so work moves smoothly toward a shared goal. It involves organizing priorities, communicating needs, and adjusting plans when conditions change.
Secretaries and Administrative Assistants use coordinating skills to manage calendars, meetings, travel, and office communications so daily operations stay orderly. They also align requests from managers, staff, and visitors so information and resources reach the right people on time.
At Level 1 Proficiency, workers can arrange simple schedules, pass along messages, and confirm basic meeting details with clear instructions. They handle routine coordination tasks accurately and know when to ask for help if plans change.
At Level 2 Proficiency, workers can manage multiple calendars, resolve common scheduling conflicts, and coordinate routine office activities with limited supervision. They communicate updates to several people at once and keep tasks moving by tracking follow-up items and deadlines.
At Level 3 Proficiency, workers can independently coordinate complex schedules, competing requests, and recurring office processes while maintaining smooth communication across the workplace. They anticipate conflicts, adjust plans quickly, and keep managers and staff informed so operations remain organized and reliable.
Skill trends based on publicly-available nationwide job advertisement data.
Data Entry refers to the accurate typing, recording, and updating of information into accounting systems, spreadsheets, or other records. It requires careful attention to detail so that names, dates, amounts, and reference numbers are entered consistently and can be retrieved without error.
Secretaries & Administrative Assistants use data entry to maintain calendars, contact lists, correspondence records, and office files. They also update routine information quickly so managers and coworkers can rely on current, accurate records.
At Level 1 Proficiency, workers can enter straightforward information into forms, spreadsheets, or databases with basic accuracy. They follow clear instructions, correct obvious errors, and keep routine records organized.
At Level 2 Proficiency, workers can handle recurring data entry tasks with fewer prompts and greater consistency across different record types. They check entries against source documents, resolve simple discrepancies, and maintain orderly files with limited supervision.
At Level 3 Proficiency, workers can manage data entry tasks reliably across multiple office systems while maintaining high accuracy and speed. They anticipate common record-keeping issues, verify information carefully, and keep administrative data current with minimal oversight.
Skill trends based on publicly-available nationwide job advertisement data.
Expense Reports refers to the ability to prepare, review, and organize records of employee or business spending for reimbursement and accounting purposes. It includes checking receipts, matching expenses to policies, and ensuring entries are complete, accurate, and ready for approval.
Secretaries & Administrative Assistants prepare expense reports for managers, staff, or visitors by gathering receipts and entering transaction details. They help ensure submissions are complete, timely, and aligned with office procedures before forwarding them for approval.
At Level 1 Proficiency, workers can collect receipts, enter basic expense details, and follow a simple reporting template with close guidance. They can identify missing items and route the report to the right person for review.
At Level 2 Proficiency, workers can assemble expense reports with limited supervision, verify entries against receipts, and correct common errors before submission. They can apply routine office rules, track pending approvals, and resolve straightforward questions from staff.
At Level 3 Proficiency, workers can independently prepare accurate expense reports for multiple people, handle exceptions, and ensure each submission follows office policy. They can coordinate with approvers and staff to resolve discrepancies quickly while keeping records organized and complete.
Skill trends based on publicly-available nationwide job advertisement data.
Filing refers to the ability to organize, label, store, and retrieve documents in a consistent system so records remain accurate and accessible. It supports orderly handling of paper and electronic materials, helping ensure important information can be found quickly when needed.
Secretaries & Administrative Assistants use filing to organize correspondence, forms, schedules, and office records so supervisors and colleagues can locate information quickly. They maintain orderly systems that support daily operations, document tracking, and timely retrieval of needed materials.
At Level 1 Proficiency, workers can sort documents into existing folders, place papers in the correct order, and follow simple filing instructions. They can retrieve common records when asked and keep basic files neat and easy to find.
At Level 2 Proficiency, workers can manage routine filing tasks independently, choose the correct file location, and maintain both paper and electronic records with consistency. They can notice missing or misplaced items, update files accurately, and keep systems organized for regular office use.
At Level 3 Proficiency, workers can maintain a dependable filing system, handle varied document types, and ensure records are stored and retrieved efficiently without supervision. They can keep filing practices consistent across tasks, support office workflow, and resolve routine filing issues promptly.
Skill trends based on publicly-available nationwide job advertisement data.
Front Office skill involves the ability to handle front desk operations efficiently, including tasks such as greeting visitors, answering phone calls, responding to inquiries, and directing individuals to the appropriate personnel or department.
Secretaries & Administrative Assistants use front office skills to answer phones, welcome visitors, and route requests to the right person or department. They also help keep the office organized by handling basic information, providing scheduling support, and maintaining a professional first impression.
At Level 1 Proficiency, workers can greet visitors, answer routine calls, and pass messages accurately to the appropriate person. They follow standard office procedures, keep the reception area orderly, and respond politely to common questions using clear, basic communication.
At Level 2 Proficiency, workers can manage multiple front office tasks at once, such as screening calls, directing visitors, and coordinating routine scheduling requests. They handle common issues with confidence, adapt their communication to different people, and maintain steady service during busy periods.
At Level 3 Proficiency, workers can run front office activities smoothly and independently, balancing visitor flow, phone coverage, and administrative support with minimal supervision. They handle complex interactions professionally, resolve routine problems quickly, and ensure the office presents a consistent, reliable first impression.
Skill trends based on publicly-available nationwide job advertisement data.
Invoicing involves the creation and processing of invoices for goods or services provided, detailing the quantities, prices, and terms of the transaction.
Secretaries and Administrative Assistants use invoicing to create and send invoices, verify basic billing details, and follow up on missing information or payment status. They also organize invoice records, route documents for approval, and help keep office billing processes orderly and timely.
At Level 1 Proficiency, workers can prepare straightforward invoices from provided information and check that names, dates, and amounts are entered correctly. They can file completed invoices, send them to the right recipient, and recognize obvious errors or missing details for correction.
At Level 2 Proficiency, workers can handle routine invoicing tasks with limited supervision, including matching invoice details to supporting records and resolving common discrepancies. They can manage multiple invoices at once, track basic payment status, and communicate professionally about routine billing questions.
At Level 3 Proficiency, workers can independently manage invoicing workflows, ensuring documents are accurate, complete, and sent on schedule. They can coordinate approvals, maintain organized records, and handle recurring billing issues reliably while keeping communication clear with clients and internal staff.
Skill trends based on publicly-available nationwide job advertisement data.
Memos refers to the ability to draft, format, and distribute concise internal messages that communicate instructions, updates, decisions, or reminders clearly. It also includes choosing the right tone, organizing key points, and ensuring the message is easy for recipients to read and act on.
Secretaries & Administrative Assistants use memos to relay meeting changes, office procedures, and routine announcements to staff. They prepare messages that support smooth coordination, reduce confusion, and keep supervisors and team members informed in a timely manner.
At Level 1 Proficiency, workers can prepare simple memos from provided notes or templates and make basic edits for spelling, clarity, and format. They can distribute the memo to the intended recipients and confirm that the message is complete and readable.
At Level 2 Proficiency, workers can draft routine memos with minimal guidance, selecting appropriate wording for common office updates and instructions. They can organize information logically, adjust tone for the audience, and revise the memo to improve clarity before sending it.
At Level 3 Proficiency, workers can independently produce polished memos for varied office situations, tailoring content to the purpose, audience, and urgency of the message. They can anticipate needed details, maintain consistency with office standards, and ensure the memo supports effective administrative coordination.
Skill trends based on publicly-available nationwide job advertisement data.
Microsoft PowerPoint is a presentation software developed by Microsoft that allows users to create slideshows for various purposes, such as business presentations, educational lectures, and informational sessions.
Secretaries & Administrative Assistants use Microsoft PowerPoint to prepare meeting materials, staff briefings, and presentation decks for managers. They also update slides, organize content, and ensure documents are polished, readable, and ready for distribution or delivery.
At Level 1 Proficiency, workers can open existing presentations, make basic text edits, and adjust simple formatting such as fonts, colors, and slide order. They can insert standard content and save files correctly for routine office use.
At Level 2 Proficiency, workers can build straightforward presentations from templates, arrange information across slides, and apply consistent formatting that supports a professional appearance. They can add images or simple charts, refine layouts, and tailor slides for meetings or internal updates.
At Level 3 Proficiency, workers can produce polished presentations independently, organizing content for clarity, audience needs, and smooth delivery in administrative settings. They can combine multiple slide elements, maintain visual consistency, and revise materials quickly for managers or recurring office events.
Skill trends based on publicly-available nationwide job advertisement data.
The skill of multitasking refers to the ability to efficiently juggle and prioritize multiple tasks or activities simultaneously.
Secretaries & Administrative Assistants use multitasking to manage calls, messages, scheduling, filing, and document preparation at the same time. They use this skill to keep office operations organized, respond promptly to requests, and support supervisors and staff without delaying routine administrative work.
At Level 1 Proficiency, workers can handle a small number of routine office tasks at once, such as answering phones while sorting mail or updating simple records. They stay organized with basic guidance and complete familiar duties without letting one task interrupt another.
At Level 2 Proficiency, workers can coordinate several common administrative tasks together, such as scheduling meetings, preparing documents, and responding to routine inquiries. They adjust priorities during the day, keep track of multiple requests, and maintain steady progress with limited supervision.
At Level 3 Proficiency, workers can manage a busy mix of administrative demands independently, switching between urgent calls, calendar changes, correspondence, and office support without losing accuracy. They anticipate conflicts, balance competing requests smoothly, and keep operations moving reliably under pressure.
Skill trends based on publicly-available nationwide job advertisement data.
Office Management refers to the ability to organize daily administrative operations, coordinate schedules, maintain records, and keep workplace processes running smoothly. It involves handling routine communication, supplies, and office procedures so staff can focus on core responsibilities.
Secretaries & Administrative Assistants use office management to manage calendars, route messages, prepare documents, and support meetings. They keep information organized, track tasks, and help ensure the office operates efficiently and on time.
At Level 1 Proficiency, workers can handle basic filing, answer routine calls, and keep simple schedules or contact lists updated. They follow established office procedures and complete straightforward administrative tasks with supervision and clear instructions.
At Level 2 Proficiency, workers can coordinate calendars, prepare routine correspondence, and manage common office supplies and records with limited guidance. They handle multiple administrative tasks at once and adjust priorities when schedules or requests change.
At Level 3 Proficiency, workers can independently oversee office routines, resolve scheduling conflicts, and maintain organized systems for documents, communication, and supplies. They anticipate administrative needs, keep operations consistent, and support the role with dependable judgment and efficiency.
Skill trends based on publicly-available nationwide job advertisement data.
Office Supply Management refers to the ability to monitor, order, store, and distribute everyday workplace materials so staff have what they need when they need it. It includes keeping supplies organized, preventing shortages, and reducing waste through careful tracking and timely replenishment.
Secretaries & Administrative Assistants use office supply management to keep desks, meeting rooms, and shared work areas stocked and orderly. They coordinate routine replenishment, respond to requests for materials, and help ensure administrative tasks continue without interruption.
At Level 1 Proficiency, workers can identify common office supplies, check basic stock levels, and restock items from nearby storage. They follow simple instructions to report shortages, place supplies in the right locations, and keep shelves or drawers neat and accessible.
At Level 2 Proficiency, workers can track recurring supply needs, place routine orders, and organize inventory so frequently used items are easy to find. They notice patterns in usage, coordinate with vendors or internal contacts, and help prevent shortages before they affect daily work.
At Level 3 Proficiency, workers can manage office supplies reliably across multiple areas, balancing routine replenishment with changing office needs. They maintain organized inventory systems, anticipate demand, and coordinate ordering and distribution so administrative operations remain smooth and well supplied.
Skill trends based on publicly-available nationwide job advertisement data.
Organizational Skills involve the ability to effectively manage time, resources, and workload to achieve goals efficiently. It includes tasks such as prioritizing tasks, establishing processes, and maintaining order.
Secretaries & Administrative Assistants use organizational skills to manage calendars, files, correspondence, and office supplies while keeping routines on track. They help ensure meetings, documents, and requests are handled promptly and in the right order.
At Level 1 Proficiency, workers can keep basic files, messages, and office materials in their assigned places and follow simple scheduling or sorting routines. They handle routine tasks reliably when clear instructions are provided and can maintain neat, orderly workspaces.
At Level 2 Proficiency, workers can organize multiple administrative tasks at once, adjust priorities when schedules change, and keep records or correspondence updated with limited supervision. They coordinate routine office processes smoothly and help prevent delays by tracking details carefully.
At Level 3 Proficiency, workers can independently maintain complex office systems, balance competing priorities, and keep information, schedules, and materials organized across varied demands. They anticipate needs, adapt procedures when necessary, and ensure administrative work remains orderly and dependable.
Skill trends based on publicly-available nationwide job advertisement data.
Presentations involve the ability to clearly and effectively communicate information to an audience through structured verbal and visual formats. This skill requires strong public speaking, organization, and engagement techniques to convey ideas, persuade, or inform listeners.
Secretaries & Administrative Assistants use presentations to brief managers, share meeting updates, and support internal communication. They may prepare slides, summarize key points, and present information to staff or visitors in a professional manner.
At Level 1 Proficiency, workers can help prepare simple presentation materials and share basic information using notes or existing slides. They can speak clearly enough to relay routine updates and follow a prepared structure without needing to manage complex questions.
At Level 2 Proficiency, workers can build and deliver organized presentations for routine office topics with limited supervision. They can adjust wording for the audience, handle common questions, and keep the message focused while using slides or handouts effectively.
At Level 3 Proficiency, workers can independently prepare and deliver polished presentations for varied administrative needs with confidence and consistency. They can tailor content to the audience, manage discussion smoothly, and represent office information clearly in formal or internal settings.
Skill trends based on publicly-available nationwide job advertisement data.
Problem Solving is the ability to identify, analyze, and solve complex issues or obstacles using logical reasoning and critical thinking skills.
Secretaries & Administrative Assistants use problem solving to manage scheduling conflicts, missing information, and communication breakdowns. They keep office tasks moving by finding workable solutions, clarifying needs, and adjusting plans when priorities change.
At Level 1 Proficiency, workers can recognize routine problems, follow established procedures, and ask for help when a situation is unclear. They handle simple issues such as correcting basic errors, locating missing documents, or redirecting routine requests to the right person.
At Level 2 Proficiency, workers can assess common office problems, compare a few practical options, and choose a response that keeps work on track. They resolve scheduling overlaps, clarify incomplete instructions, and coordinate with others to prevent small issues from becoming delays.
At Level 3 Proficiency, workers can independently handle varied administrative problems, adapt solutions to changing circumstances, and maintain smooth office operations. They anticipate likely disruptions, resolve conflicting demands, and make sound decisions that support reliable service and effective coordination.
Skill trends based on publicly-available nationwide job advertisement data.
Proofreading refers to the careful review of written material to catch spelling, grammar, punctuation, and formatting errors before documents are finalized. It helps ensure legal texts are clear, accurate, and professional, reducing the risk of mistakes that could affect understanding or credibility.
Secretaries and Administrative Assistants use proofreading to check emails, memos, reports, schedules, and other office documents before distribution. This helps prevent mistakes, supports accurate communication, and presents a polished image for the office or manager.
At Level 1 Proficiency, workers can spot obvious spelling, punctuation, and formatting mistakes in routine documents. They can compare text against a source copy and make straightforward corrections before sending or filing the material.
At Level 2 Proficiency, workers can proofread a wider range of office documents with steady accuracy and notice less obvious errors in grammar, word choice, and layout. They can review drafts independently, correct common issues, and keep documents consistent with office standards.
At Level 3 Proficiency, workers can proofread complex or high-visibility documents reliably, catching subtle errors and inconsistencies before release. They can maintain a strong standard of clarity and professionalism across varied office materials while working efficiently with minimal oversight.
Skill trends based on publicly-available nationwide job advertisement data.
Research involves systematically investigating a subject or phenomenon to discover new insights, validate existing knowledge, or solve specific problems. It includes gathering and analyzing information from various sources to draw meaningful conclusions.
Secretaries & Administrative Assistants use research to find contact details, verify schedules, gather background information, and prepare materials for meetings or correspondence. They use it to respond accurately to requests and keep office tasks moving smoothly.
At Level 1 Proficiency, workers can look up basic facts, locate simple documents, and confirm routine details using provided sources. They can gather information accurately when the task is straightforward and the needed answer is easy to identify.
At Level 2 Proficiency, workers can search multiple sources, compare results, and organize findings into a clear summary for supervisors or coworkers. They can handle routine requests with less guidance and choose information that is relevant and dependable.
At Level 3 Proficiency, workers can independently research complex requests, resolve conflicting information, and present concise findings that support office decisions. They can adapt their approach to different topics, maintain accuracy, and deliver dependable results with minimal oversight.
Skill trends based on publicly-available nationwide job advertisement data.
Scheduling involves creating and organizing a timetable or plan to allocate resources, tasks, or activities within a specified timeframe.
Secretaries & Administrative Assistants use scheduling to coordinate calendars, arrange meetings, and confirm availability for managers, staff, and visitors. They also adjust plans when changes arise, helping the office stay organized and responsive.
At Level 1 Proficiency, workers can enter appointments, update basic calendars, and follow clear instructions for setting meeting times. They handle simple scheduling requests and flag obvious conflicts or missing details for review.
At Level 2 Proficiency, workers can coordinate multiple calendars, resolve routine conflicts, and arrange meetings with several participants while keeping details accurate. They manage changes with limited supervision and communicate updates clearly to the people involved.
At Level 3 Proficiency, workers can independently manage complex scheduling across busy calendars, shifting priorities, and recurring commitments while keeping plans dependable. They anticipate conflicts, make timely adjustments, and maintain smooth coordination for the office without needing close oversight.
Skill trends based on publicly-available nationwide job advertisement data.
Time Management refers to the ability to plan, prioritize, and allocate working hours so tasks are completed on schedule and interruptions are handled without losing control of deadlines. It helps workers balance routine duties, urgent requests, and shifting demands efficiently.
Secretaries & Administrative Assistants use time management to coordinate calendars, prepare materials, and keep meetings, calls, and office tasks moving smoothly. They organize competing requests, maintain deadlines, and adjust schedules when priorities change.
At Level 1 Proficiency, workers can follow a daily schedule, complete routine clerical tasks on time, and respond to simple requests in the order received. They keep track of basic deadlines and use reminders to avoid missing appointments or filing dates.
At Level 2 Proficiency, workers can organize several recurring duties, shift priorities when urgent requests arise, and keep calendars and meeting preparations aligned. They manage their own workload with limited supervision and coordinate timing with coworkers to reduce delays.
At Level 3 Proficiency, workers can independently manage a full range of administrative deadlines, anticipate scheduling conflicts, and adjust plans to keep office operations on track. They reliably coordinate multiple priorities, maintain steady workflow, and ensure tasks are completed promptly and in the right sequence.
Skill trends based on publicly-available nationwide job advertisement data.
Travel Arrangements refers to the ability to plan, book, and coordinate transportation, lodging, and related details for business or personal trips. It includes confirming schedules, comparing options, and ensuring itineraries are accurate, practical, and aligned with traveler needs.
Secretaries & Administrative Assistants use travel arrangements to support executives and staff by organizing trips, reservations, and itinerary details. They coordinate with airlines, hotels, and transportation providers while keeping schedules, confirmations, and changes organized for smooth travel.
At Level 1 Proficiency, workers can make basic travel bookings and record simple itinerary details for a traveler. They follow clear instructions, confirm dates and times, and pass along reservation information accurately to the appropriate person.
At Level 2 Proficiency, workers can coordinate multiple travel components, such as flights, lodging, and ground transportation, with limited supervision. They handle routine changes, compare available options, and keep travelers informed of confirmed schedules and updates.
At Level 3 Proficiency, workers can independently manage complex travel arrangements for busy schedules and multiple travelers with consistent accuracy. They anticipate conflicts, adjust plans when changes occur, and maintain complete itineraries that support efficient and reliable travel.
Skill trends based on publicly-available nationwide job advertisement data.
Typing is the ability to input text by pressing keys on a keyboard to create written documents or data entries.
Secretaries & Administrative Assistants use typing to prepare correspondence, meeting notes, schedules, and other office documents quickly and accurately. They also rely on it to update records, respond to messages, and keep daily administrative tasks moving smoothly.
At Level 1 Proficiency, workers can type short messages, simple forms, and basic office documents with acceptable accuracy. They can follow provided text and enter information into standard templates without frequent corrections or assistance.
At Level 2 Proficiency, workers can type routine correspondence, meeting materials, and multi-paragraph documents with steady speed and few errors. They can manage several common office formats, make minor edits as they type, and maintain consistent output across regular tasks.
At Level 3 Proficiency, workers can type complex administrative materials accurately and efficiently, including detailed correspondence, reports, and records that require careful formatting. They can sustain high-quality output across busy workloads while minimizing errors and preserving the intended meaning of each document.
Skill trends based on publicly-available nationwide job advertisement data.
Writing is the ability to effectively convey information, ideas, and thoughts through written communication. It involves organizing thoughts cohesively, using appropriate language and tone, and structuring content for clarity and impact.
Secretaries & Administrative Assistants use writing to prepare emails, memos, meeting notes, and routine correspondence. They also use it to record information accurately, relay instructions, and maintain clear communication across the office.
At Level 1 Proficiency, workers can write short, straightforward messages and fill in standard forms with basic accuracy. They can convey simple information clearly and use familiar templates or examples to complete routine written tasks.
At Level 2 Proficiency, workers can draft routine correspondence, summarize meetings, and adjust wording for different recipients with moderate confidence. They can organize information into clear paragraphs and correct common errors to keep communication professional and easy to follow.
At Level 3 Proficiency, workers can produce polished written materials that are accurate, concise, and well suited to the situation. They can tailor tone and structure for varied office needs, handle sensitive communication carefully, and maintain consistency across documents.